If you’re doing business in Germany, chances are you’ve heard of XING and are probably wondering how to use it for marketing and online reputation management. In Germany alone there are approximately 3.5 million high-level personnel are using the business network XING – the European pendant to LinkedIn – to manage and expand their professional contacts.
This network has proven to be an effective social media channel for B2B communications and reputation management. Why? XING has more than 30,000 topic-related groups where members exchange ideas, thoughts and experiences concerning nearly every branch or every professional field of activity, like “Risk Management”, “Underwriting”, “Corporate Publishing”, “Construction Engineering” etc.
We include XING more and more into our clients’ communication plans. As far as planning and implementation are concerned we recommend following these best practices:
1) Basic identification of relevant groups:
2) Rate the relevance of a group:
3) Develop a content strategy
4) Identify and train client employees to represent the company on XING.
5) Work with these employees to develop different and relevant content to be posted within the groups’ discussion forums. Depending on the group that could contain:
6) As a last step we recommend founding a branded group on XING. This offers new opportunities like organizing real life group meetings or issuing newsletters. As this requires greater involvement of client employees, we recommend commencing in only after conducting 6 months of XING-relations.
Summing up, one can say that XING has been proven to be a good tool for social media B2B communications. For foreign enterprises coming to Germany it is furthermore a good way to demonstrate market knowledge and integration into German business communities.
Over the last year, location-based social networks such as Foursquare, Gowalla and Brightkite have exploded among early adopters. It’s no question—with increasing adoption of smart phone usage, location-based social networks are rising in popularity every day.
Recently covered in GigaOM, CNN, Ad Age and The New York Times, Foursquare is currently one of the most buzzed about location-based mobile social networks. Intel and Ogilvy recently used Foursquare to drive traffic to and create buzz around Intel’s offline events and activities at the Consumer Electronics Show earlier this month.
For CES, Intel created a branded Foursquare page, featuring locations where Intel had activity and tips for Las Vegas visitors. Intel also rewarded check-in’s to key events with branded badges, paired with the chance to win an Intel-powered netbook for all badge recipients.
This exclusive collaboration allowed Intel to track and build relationships with online influencers active on Foursquare at CES. With more than 400 cumulative check-in’s to Intel-affiliated locations and events, the collaboration was a breakout success and proved to be an interesting event-based model for brands looking to work with Foursquare.
We interviewed Tristan Walker, head of business development at Foursquare, to learn more about their vision for what’s to come for brands, businesses and Foursquare.
It is becoming increasingly evident that more business users are jumping online during the work day to frequent social networking sites, using it as an online hub to conduct business and connect with other users for work purposes. For example, Twitter is becoming not only a hang out place to connect with friends but from a professional standpoint I am seeing that PR practitioners and journalists are using it as a portal to tap into useful networks, scoop out stories, identify spokespeople and generate outcomes.
Interestingly enough, as we see this trend escalate, eMarketer predicts that advertisers in the US will spend $40 million this year to reach the business audience on different social networking sites. And according to its forecasts, this spend is expected to reach $210 million in 2012.
The very nature of a social network is that it connects like-minded people and those with common hobbies and interests. It is therefore no surprise that we are seeing this behaviour among the business audience. And what’s more, the very nature of social network sites is providing advertisers and marketers with great opportunities to reach out to the exact audience they are wishing to tap into, as social networking sites become even more purpose-built and niche.
Another example is LinkedIn. LinkedIn describes itself as “A networking tool to find connections to recommend job candidates, industry experts and business partners…” This site is a recruiters dream! With its member subscription having doubled in the last year, this is the ideal environment to scope out and head hunt potential talent.
I recently viewed by profile on LinkedIn and I was able to track not only how many people viewed my profile in the last 27 days but it also told me who these people were. One was ‘someone in the Human Resources industry’ and the other was an ‘Account Director at Howorth Communications’. Nothing is sacred anymore.
These are just a few proof points that indicate the power of social networking sites in business and how sites such as LinkedIn and Twitter (and others) are increasingly becoming poweful tools that facilitate important business connections.
Do you think this trend will continue to escalate? Or are social networking sites merely fad? Would love your thoughts.
I’ve worked with a lot of tech start-ups; many had ill-defined paths to revenue. Some had no path at all. I share Om Malik’s skepticism (see here and here) towards the soundness of all that VC money deposited in the bank accounts of developers of “Widgets, Facebook Applications, OpenSocial Web 2.0 gee gaws.”
Of course, a lot of start-ups require a large amount of capital to fund product development, marketing, etc. But developers of these ‘demi-apps’ don’t necessarily need much funding to get going or thrive. Furthermore, social networking facilitates a level of user engagement that – to me anyway – presents a much more tantalizing opportunity for funding than VCs.
See this article in the June issue of The Atlantic about Senator Obama’s “Amazing Money Machine.” With the passion that some users have for widgets, and with the technology to build and leverage strong networks of like-minded people, doesn’t it make more sense for these companies to try to tap into their users for funding?
There’s been a lot of moaning and groaning about Twitter outages recently (not a widget I know, but bear with me). From what I see on CrunchBase the company has raised $5.4 million. With their user base, however, and the obvious passion that user base has for the service, maybe the ‘Obama money machine’ might help solve the problems.
To be sure, tech start-ups don’t necessarily have the appeal of a candidate for the presidency of the United States, but who says they need to raise $50 million a month?
A really interesting IDC study, titled “The Hyperconnected: Here They Come” was released this month which talks about the exploding “culture of connectivity” and the implications that hyper-connectivity has on the enterprise and business practices.
Whilst on a fact finding mission, another interesting point that I came across is that the global mobile workforce continues to grow unabated – IDC expects the global mobile worker population to increase from 758.6 million in 2006 to more than 1 billion in 2011, representing just over 30 percent of the worldwide workforce. [see more details here]
The thing that really struck a chord with me is that we are becoming a generation addicted to connectivity. We are seeing our younger colleagues enter the workforce as ‘digital natives’ (an idea widely discussed by Peter Sheahan) – they only understand communication via IM, email, text messaging, social networking and so forth. This is the ‘conventional’ that they seek and the ‘unconventional’ that the rest of us are all so keen to adopt. Today, we are spending more time connected and switched on in both our personal and work lives – so much so that we are now seeing a blurring between the two.
More and more people are starting to leverage Web 2.0 tools in business (a term coined Enterprise 2.0) such as shared wikis, IM and social networks in order to better facilitate information sharing and collaboration between workers and provide a competitive edge to those businesses that embrace it.
I think we will see Enterprise 2.0 increasingly extend beyond the office as wireless technologies such as in-built 3G, WiFi and WiMAX become faster and more efficient for business users to access personal internet on-the-go, and as mobile devices become sleeker and lighter for users to carry with them.
The IDC study predicts that “hyperconnected business users will likely rise to 40 percent in five years”. Another five years down the track, I am sure we will see a substantial increase on this figure. Application and web developers, mobile device/ notebook manufacturers and telecommunications providers will need to cater towards making this hyper-connected experience for users a more seamless one.
Watch this space!
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Behind The Scenes: Ogilvy PR, Washington, D.C.