Recently I gave a talk at SMU (Singapore Management University) on the future of social media and its impact on businesses. Here is a blog post by Michael Netzley on the talk.
In a nutshell, I see 4 key drivers that will shape the way we work: Enterprise 2.0, Mobile, Content and Video, and finally Crowdsourcing. All of them are related in one way or another.
If you think that only 10 years ago we were dealing with Y2K, that Google was just one and a half years old, that we were excited by the first USB flash drive… We can only imagine what’s ahead, in the next 10 years.
Via SAI I came across the latest version of Mary Meeker’s presentation on the state of the Internet. It’s a must read. There’s really too much good stuff to summarize, and you should really click through and spend time with the whole presentation itself, but pay close attention to slide 4 which compares the growth of the mobile Internet to AOL and Netscape’s growth in the 90’s.
Another thing worth noting is slide 7 which, rightly, defines the mobile Internet as more than just phones (includes eReaders, car electronics, etc). The PC & browser -centric model of computing is fading away and that’s bound to have significant implications. One of those implications, I think, is that the way we experience the Internet is being, essentially, subdivided. We’re self-selecting the kind of Internet experience we want to have (the iPhone app experience is different than the in-car experience, which is different than the Kindle experience, etc). Social media disintermediated many of the traditional influencers that shape consumer/customer perceptions. Now that the relatively simple & static PC/browser model is being, effectively, disintermediated, there’s going to be increasing pressure on brands and marketers to ‘play’ in a multitude of different digital playgrounds, or - as I’ve written about before - digital subdivisions, each with their own formats, ettiquette, style, etc.
In public relations we talk a lot about influencers. Business press influencers, analyst influencers, trade press influencers, and at Ogilvy PR specifically, we have a practice dedicated to digital influencers. But what I have come to realize in my five years as a practicing tech PR professional, is that this job has a huge influence on the way that I look at other people…actually, the way I look at their consumer devices.
Some people notice shoes, some notice handbags, but if you talk with a tech PR professional, we notice devices. Everything from what kind of mobile phone you are using and on what network, to the type of TV you have and whether it’s equipped with the latest and greatest from CES that year. When tech PR colleagues get together, we pull our BlackBerrys and iPhones out of our pockets and purses and, without noticing, start to compare who has the newest one, giving everybody else in the room “tech envy”.
This “tech envy” stems from the reality that the work we do has a greater influence on our daily lives than most would like to admit. When you work in tech PR you learn about your client’s newest software offering or chip development, and what it means for their respective industry. You learn about what can make laptops run faster and more efficiently and the true capabilities of your BlackBerry if it uses one of your client’s products. And after learning about the product, we are tasked to communicate it as well. It becomes a part of who we are and how we talk about things. We “drink the Kool-Aid,” so to speak.
My job has influenced me to the point of becoming what I consider a “consumer technology snob.” I don’t have the best or newest technology by any means (it can be really expensive!), but I do know enough about it to want it. Additionally, when I started thinking about this blog topic, I started to notice how I look at people on the bus with older cell phones and laptops, and I wonder what is preventing them from getting a new one. Don’t they care? Why don’t they care? It is important, right?
So what I would like to know is… What about your job influences you? Have you noticed you look at people differently (for better or for worse) because of it?
Nowadays, we worship and rely on Google. Can you actually remember what your life was like before it? Pretty hard, isn’t it?
While in New York earlier this summer, I got up to speed on a great service (and probably one I should have known about before), but it is perfect for those of us not always completely sure where we are going or just haven’t updated our electronic rolodexes on a regular basis.
Google Mobile makes our lives more streamlined, more on time and far less confusing. Simply text commands to 466453 (”Google” - as I’m sure you could have guessed). Commands can range from product prices (ex: PRICE Apple iphone) to weather (ex: WEATHER san francisco) to places (ex: Magnolia Bakery nyc). Other commands include sports, stocks, movie times, and directions. What more could ask you for?
Google Mobile is a great resource to have in the palm of your hand as you’re out and about going to meet a client, need to get a cross street for a lunch spot or just want to be able to obtain the necessities instead of dealing with the browser on your smart phone.
Now get those fingers typing and get on the move!
A really interesting IDC study, titled “The Hyperconnected: Here They Come” was released this month which talks about the exploding “culture of connectivity” and the implications that hyper-connectivity has on the enterprise and business practices.
Whilst on a fact finding mission, another interesting point that I came across is that the global mobile workforce continues to grow unabated - IDC expects the global mobile worker population to increase from 758.6 million in 2006 to more than 1 billion in 2011, representing just over 30 percent of the worldwide workforce. [see more details here]
The thing that really struck a chord with me is that we are becoming a generation addicted to connectivity. We are seeing our younger colleagues enter the workforce as ‘digital natives’ (an idea widely discussed by Peter Sheahan) - they only understand communication via IM, email, text messaging, social networking and so forth. This is the ‘conventional’ that they seek and the ‘unconventional’ that the rest of us are all so keen to adopt. Today, we are spending more time connected and switched on in both our personal and work lives - so much so that we are now seeing a blurring between the two.
More and more people are starting to leverage Web 2.0 tools in business (a term coined Enterprise 2.0) such as shared wikis, IM and social networks in order to better facilitate information sharing and collaboration between workers and provide a competitive edge to those businesses that embrace it.
I think we will see Enterprise 2.0 increasingly extend beyond the office as wireless technologies such as in-built 3G, WiFi and WiMAX become faster and more efficient for business users to access personal internet on-the-go, and as mobile devices become sleeker and lighter for users to carry with them.
The IDC study predicts that “hyperconnected business users will likely rise to 40 percent in five years”. Another five years down the track, I am sure we will see a substantial increase on this figure. Application and web developers, mobile device/ notebook manufacturers and telecommunications providers will need to cater towards making this hyper-connected experience for users a more seamless one.
Watch this space!
David Carlson: Social Media and Traditional PR