The Technology Practice at Ogilvy PR today announced the launch of ACE (Analyst Community Engagement), a new global service designed to give technology companies an informed, strategic and measurable approach to industry analyst relations.
Why launch an AR service in 2012?
Two main reasons:
We are launching ACE because Analyst Relations is the most global of all marketing functions, and we believe we have the global coverage and expertise needed to support any kind of company on their AR needs. With a global team based in New York, San Francisco, Chicago, London, Hong Kong, Beijing, Singapore and Sydney.
Ogilvy PR has a unique PoV that can really help AR and PR work better together and speak the same language, making AR a strong asset for marketing, sales and, why not, corporate communications as well. We believe that the analyst world consists of “Deal Makers” and “Perception Makers”, and that the true value of AR is in knowing how to distinguish between the two, and tap the right ones to influence sales cycles as well as shift market attitudes and perception. In other words, in the first instance, AR support sales, while in second one, AR supports reputation, and therefore PR.
I’d love your comments on this and what you see at your firm, regardless of whether you are in-house or on agency side.
Tech innovation and enthusiasm is clearly alive and well in our nation’s capital. Last Thursday, I attended the Digital Capital Week 2011 Core Conference, an all day affair at the Artisphere, where entrepreneurs, creatives, developers, marketers and communicators from around the world came together to network and share information.
One of the highlights for me was the Disruptive Entrepreneurs panel, where Ruha Devanesan introduced us to PeaceTones, a nonprofit that supports talented, unknown artists from developing countries build their careers while giving back to their communities. PeaceTones trains artists on their legal rights and marketing techniques, and helps them distribute their work internationally.
The music industry has changed so much in the past decade. Music today is digital and easily shared, making it difficult to monetize less direct consumption—even for the big record labels and well-established artists. For musicians from earthquake-ravaged Haiti or the impoverished favelas of Brazil, the struggle to “make it” is nearly impossible to overcome.
PeaceTones leverages the power of social media platforms to spread these artists’s work globally. They film personal narratives and create music videos for their artists and then teach them how to self promote using Facebook, YouTube, Twitter and other platforms. PeaceTones also uses Kickstarter, the world’s largest platform for funding creative projects, to raise funds to launch the artists’ albums. This effort has been tremendously successful in helping these artists share their music with a global audience. And the best part is that 90% of all product sales go directly to the musicians and their community’s development goal.
Later in the day, I attended the Responsibility in Media in a Global Age panel where Alex Howard of O’Reilly Media declared identity to be “the biggest issue of the digital age.” The group discussed how, when working a story, today’s journalists need to be “data scientists” and know how to tap into the ever-evolving tools that help verify someone’s identity. Food for thought: networked identity – what qualifies as an individual in a new media environment? What happens to self-identity when presented through networks of social connections? For example, does an enterprise Twitter account with multiple authors presenting a single “voice” qualify as an individual? I’ll let you chew on that…
We all know that it’s increasingly challenging for media to manage breaking news and fact check for accuracy, but as this panel discussed, the social tools being used to share information in real time (i.e. Twitter and YouTube) are having a massive impact, especially in areas of extreme conflict, as we saw with the Arab Spring uprising. Anthony De Rosa of Reuters shared, “especially in the developing world, the notion of responsibility is changing. You need to know when to burn access in order to get the story out fast. You either report what’s happening now or you get left behind.”
Also in this session, Google’s Caroline McCarthy (formerly of CNET) shared one of her favorite Twitter handles: @MrDisclosure, a whistleblower who tweets when investors don’t disclose their investments in their tweets – check it out!
Toward the end of the day, I attended the Winning Mobile Campaigns, hosted by Ogilvy client, Ford. Panelists agreed that it’s unclear if QR codes have a future. “It’s a bridging technology, not the final destination.” They also shared their thoughts on some of the exciting technologies we can expect to see used in mobile marketing campaigns of the future. Some of my favorites:
I was delighted to see one of my very favorite startup CEOs on the Winning panel – the mind-blowingly brilliant Brian Wong, of kiip, a company that offers marketers an entirely new model for in-game advertising. Kiip’s long-term goal? To “own every achievement moment on the planet.” For example, people are rewarded for exercising for a certain length of time or for leveling up on a game they play on their smartphone. As Wong says, “we think of happiness as a resource. We’re trying to mine happiness rather than create it. We’re learning more every day about how to tap into those key moments and create affinity for a brand.” Pretty impressive thinking for someone who isn’t yet legally old enough to rent a car!
Overall, a fantastic conference, and I look forward to attending again next year. In the meantime, I’d love to hear your thoughts on the most exciting technologies you’re looking forward to in mobile marketing campaigns of the future.
‘The Social Media Revolution’ a phrase that has become ubiquitous over the past few years, is being used by people all over the globe. The fast-paced life we lead has created demand for easier and simpler communications. Consumers are no longer passive, but rather active producers of content. There is no doubt that the Internet is a wondrous creation, but what has generated an unexpected leap in web activity and really taken it to the next level can all be summed up in two words ‘Social Media.’ continue reading
In early January I posted a blog on the “Top 10 Priorities for Tech PR Professionals in 2010.” I received quite a few comments on the blog itself as well as through Twitter, Facebook, LinkedIn, and email.
I waited a month and now have decided to re-post it with a single additional priority and some minor changes. The most evident is in the title, now “Top 11 Priorities for PR Professionals in 2010.” I left out “tech” because they are relevant to PR pros across practice areas. I added one priority (thanks to Lucy for the important reminder): “Building Communities”, now priority #6.
Here the revised post:
There’s no doubt that 2009 was a year that (further) changed our job as PR professionals. As I’m sure you’ve heard a million times, it’s an all new, ever changing world and we need to learn, move and adapt quickly. But, in concrete terms, what does that mean?
From my point of view (mostly from the agency side) I thought I’d list out the priorities for a tech PR practitioner in 2010. I think they stand for both experienced professionals and people just getting into PR.
One thing is for sure: our job is indeed getting more and more complex, challenging, and fascinating. All three qualities that have kept me in the same business for so many years.
1. Becoming a Content Creator. Technologies and the media environment are making it possible for companies to reach out to their stakeholders directly. PR must lead content creation. Cisco has done that very well for quite some time now, with News@Cisco. IBM is now following with the recent hire of Steve Hamm. I am sure many others will follow. A content strategy is pivotal in any good public relations program.
2. Telling Stories Visually. As PR professionals we need to become better visual storytellers. Read The Back of the Napkin for inspiration – you can get the new companion workbook to put Roam’s principles into practice on Amazon.
3. Learn how to use multimedia tools. Now that you’ve put Content and Visual Storytelling at the center, learn how to make news using all the multimedia tools available and how to develop and manage an editorial calendar (or hire people who do it well.) We will see more journalists getting in-house to do precisely this. Steve Hamm at IBM won’t be the only one.
4. Get a Room! I mean a media room. Nowadays it is so much easier to have a studio close to your executives or your clients so you can easily shoot video without taking away a lot of their time. This can be very handy in times of crisis where you want a quick response. In this post you can find specific suggestions on my favorite equipment.
5. Become a social media expert (if you are not one already.) Social Media is integrated in everything we do. PR professionals that are not at least proficient in Social Media, are going to be obsolete before the end of the year. So, don’t rely only on “experts”. Become an expert.
6. Building Communities
Once you create great content, whether you are a b2b or a b2c company, and engage your stakeholders in conversations, you have a golden opportunity: “to build a community for users, influencers, advocates, product champions, experts, partners, etc. around your brand, products or services.” per Lucy’s comment in my previous post. I am sure that in 2010 we will start to see more and more community manager job opportunities in the marketplace.
7. Think 360. Talking about integration, don’t stop at social media. Think about all the communication disciplines. Clients and companies face communication or reputation (or both) challenges. Rarely can something be solved by one communication discipline. PR, AR Marketing, IR, HR (Internal Communication), and in some instances Sales and Customer Service needs to work together in a more integrated way than ever before. My good old friend Sue from the UK call it “hybridise”. “PR practitioners must increasingly learn how to bring in elements from traditionally competitive marketing disciplines.”
8. Develop new services and become more efficient. More for less is here to stay. Now that companies have learned (by necessity) to do and demand from their agency partners to get more for less, why would they go back to getting less for more? For agencies that means providing higher-value services and be more efficient in providing traditional support.
9. Identify the right measurement criteria for your needs. If #8 is true (and believe me, it is), ROI is going to be even more important than before. Flexible measurement solutions, that cost less than 10% of the total investment, will become critical for the success of a Corporate Communication department and for the agency.
10. Integrate your customers in your PR planning. As consumers are co-brand managers, really playing a major role in shaping global brands like Google, Apple and Ford, B2B companies need to work closely with their customers so they can become co-brand managers too. What they say, think or write about will affect your reputation and brand building. A hint? It’s not just about developing and pitching case studies.
11. Understand where influence begins and how it works. Too often I hear that PR is going to die (yawn) because social media is changing the media landscape so there is less and less traditional media. The reality is that PR is not only media relations. The big opportunity for PR professionals is to understand the new “influencer” landscape to a greater detail than before. Understand the ecosystem where your company or client belongs to, and how to engage those influencers and the people who influence them. A colleague of mine suggested that I read the “best book on Influence ever written : Influence: The Psychology of Persuasion. I’ve just downloaded it on my kindle but since I trust my friend I am sure it’s very good and want it to share it with you sight unseen.
Have a wonderful 2010!
Tech PR in 2009 and beyond.
A new year. A new American President. A bad recession. There are many reasons why I have been thinking about the future of Tech PR, not just through 2009 but beyond. What is the role PR agencies play in this new world? I am an optimist by nature, and cautious by experience.
What can we expect to see, in the short term and the long? Is PR going to suffer as an industry?
I see seven major trends:
1. Smart companies continue to invest in PR during recessions because this is the time to gain market share, differentiate yourself from your competition, build your brand and protect your reputation. I like the way Craig Barrett put it “You can’t save your way out of recession - you have to invest your way out.”
2. PR agencies who can provide a seamless, integrated approach to tech companies will survive better than tech specialists. This is the time where you need to provide your clients with counsel on different issues, so you need to have a team of people with different backgrounds that you can pull from. Corporate reputation, crisis and issue management, consumer marketing, public affairs, government, and vertical expertise…the list goes on. The agency who can deliver a seamless, holistic mix has a huge competitive advantage (and will prove most useful to clients.)
3. Tech companies need to learn how to better integrate PR and marketing. In a media world that is becoming more complex, fractured; where the difference between earned and paid media is blurry, companies that will develop a strategic, integrated marketing approach (we call it 360) will go beyond mere survival. It’s not about channels; it’s about how you engage with your stakeholders. The Obama campaign is an excellent example. Agencies that can deliver on that will hugely benefit from it (and so will their clients.)
4. Social media is not killing PR agencies; on the contrary. It’s giving us more opportunities. We all read posts about social media killing PR… well, anyone who thinks PR is just calling media doesn’t have a clue about what we actually do. As I mentioned above, the complexity of the environment is only adding square feet (and toys) to our already really fun sand box.
5. Chief Content Officer. Content creation is key. With the media shrinking (every day we hear of layoffs at very prestigious media outlets) creating your own content and distributing it through different channels is critical to the success of building a powerful brand. Is it time for a new position? Chief Content Officer, anyone?
6. The world is flat, yes. But it is also hot and crowded as Thomas Friedman pointed out. Two trends here. Global and Green. Let’s start with global. Clients need PR agencies to work with them on a global basis, but it’s not about “Think Globally, Act Locally” anymore. It’s about idea creation and sharing those ideas globally, efficiently. It’s about understanding the sensibilities of different markets and cultures.
7. Green. As I wrote in my post the opportunity for working with green tech companies is huge. But the skill set needs to go beyond pure tech PR. You need to combine b2b tech with experience in public affairs, energy, government relations and corporate reputation.
PR is here to stay. Paraphrasing Neil Young’s “My My, Hey Hey (Out Of The Blue)” song, PR can never die, there’s more to the picture.
my my, hey hey
rock and roll is here to stay
it’s better to burn out
than to fade away
my my, hey hey
hey hey, my my
rock and roll can never die
there’s more to the picture
than meets the eye
hey hey, my my
Here is to a new era of responsibility.
In what has felt like a sudden onset of one natural disaster of epic proportion after another, the last thing from which one might expect to be kept informed would be a social media tool traditionally used for personal updates to a network of friends, industry peers and family. But now, a program built around “short codes,” is playing a role in disaster recovery and affecting people emotionally and financially. So with the recent earthquake in China, the cyclone in Burma and the fires in California, it’s rather surprising that a growing trend has emerged with accounts of these disasters being reported on Twitter en masse.
A recent article in PRWeek got me thinking about the value of such social media tools that, in many ways, have come to be much more than strictly “social.” As tweets began to provide status updates on those in devastated areas of China, Twitter took on a new life, a new role. It became philanthropic and educational. The Salvation Army began using its Twitter page (twitter.com/salvationarmy) to let followers know about progress on relief efforts and directed people to where they could find more information and resources. Other organizations were right in step with this as well.
“Though the American Red Cross doesn’t have a staff in China, it did use Twitter (twitter.com/redcross), as well as traditional media notifications to tell victims of last year’s Southern California wildfires where to find help during the disaster, says Wendy Harman, senior associate for new media integration at the American Red Cross,” reported PRWeek.
Tweets have continually evolved; from personal status updates to a means of spreading news and trends. However, I must admit, if tools like Twitter can make finding shelter easier, allowing loved ones to reunite or even raise money, social media just got even better. I kind of love it even more.
I am personally extremely excited to start this blog not only because it will be a platform to share our thinking and engage in conversations with a broader community but because it will be really broad. In fact we have contributors from our Tech Practice from all around the world: from San Francisco to Singapore, from London to Sydney, we have people coming together with a common, global passion. Not, it’s not soccer. OK. It is soccer. But it is, mainly, Hi-Tech PR.
In this venue we will share what we see in the world of technology PR and beyond. We will talk about trends, ideas, things we stumbled upon, questions we might not have an answer for (and maybe you can help us.). Experiences of working with colleagues from other practices and disciplines. What’s changing and happening in the different markets: locally, regionally or globally.
We didn’t want to have the point of view of just a few senior PR professionals. So I am particularly thrilled to have members at every level be contributors. Fresh air. A different perspective. Young. Old. Experienced. Opinionated. Thoughtful.
We want to make it easy to have conversations with our clients, competitors, industry leaders, students, fellow bloggers and not just among ourselves. We would love to see a lot of content, ideas and participation.
Join the conversation. Throw us a Tech PR Nibble!
David Carlson: Social Media and Traditional PR