It’s been really interesting to see how the terrorist attacks in India, Mumbai, have played out using social media – Twitter and blogging in particular. In fact, I am led to believe that social media even beat traditional media to the punch with the announcement of this news.
Some Twitter users used the micro-blogging platform to send out calls for blood donors to make their way to Mumbai hospital where existing and anticipated casualties were being sent. It was also used to get news out fast on those that had been injured and killed and information regarding support numbers for those that had friends and family involved in the attacks were also posted on Twitter.
Although this has been a great tool to get information out on what those on the ground were experiencing in instantaneous nature, it has also fuelled a rumour-mill. There are accounts of Twitter users publishing posts exaggerating the number of casualties and generally sensationalising the situation of the attacks.
CNN reported in the article I cite above: “What is clear that although Twitter remains a useful tool for mobilizing efforts and gaining eyewitness accounts during a disaster, the sourcing of most of the news cannot be trusted.”
People caught up in the Mumbai attacks, including the hotel hostages, were also using their blogs as a news medium to disseminate information on the situation on the ground in India. Bloggers posted their accounts of the tragedy when it unfolded, as it unfolded.
This is indeed a strong reminder of how powerful social media can be as a disseminator of news – whether this news is entirely factually correct or not. Social media has the power to beat traditional media to the punch due to its instantaneous nature and a force to be reckoned with. It’s an online tour de force for distributing instant information to the masses.
I’m interested to get your thoughts on this. Do you think social media played too large a part to play in telling the stories surrounding these tragic circumstances? Do you think it levels the playing field between traditional media and citizen journalists and social media? Feel free to contribute other parts of the discussion that are missing in this post.
According to a new book released by the Media, Entertainment and Arts Alliance, journalists face “two years of carnage”.
Titled “A report, Life in the Clickstream: The Future of Journalism”, the book also revealed it’s very possible that the biggest media companies in the US will come crashing down due to cost-cutting and reduced quality, while five in 11 newspapers will vanish in Britain. After all, more than 12,000 journalists around the world lost their jobs this year.
Media Alliance federal secretary Christopher Warren said that usually, journalism has traditionally “thrived on the emergence of disruptive technologies even as economic models have changed”. The Australian newspaper spoke to Christopher and filed a story yesterday.
In the article Warren says: “Like all crises, the challenges journalism faces are rewriting everything we thought we knew about the news media and causing us to question the basis on which the industry has survived and flourished.” Whilst journalists are using technology to find new and progressive ways to keep the public informed, in the report 70 per cent revealed they’re now experiencing increased workloads due to a shrinking of the workforce.
As to the future, 19 per cent said they were excited about the future of journalism, but 35 per cent said they were pessimistic about their prospects.
Just like the PR industry has to modify the rule book in terms of how it uses social media and the Internet to help its clients participate in conversations and reach new influencers outside heritage media; by the same token journalists and publishers face even tougher challenges to retain relevance, especially as audiences continue to fragment the world over and chose multiple sources for information. Add to this the financial crisis now sweeping the world and further cost pressures will only amplify the speed of change.
The Australian article looks at what might evolve if mainstream news organisations collapse, citing research from the City University of New York. That says an organic news organisation could evolve – based on bloggers, video shooters and photographers, it would be augmented by community managers, program developers artists and run by just a handful of editors, all on an annual budget of $2.1 million.
On a brighter note, and to update on my last post about PC Magazine’s decision to cull its print title, Roy Morgan has just released circulation figures in Australia for the last 12 months. The good news is that PC magazines did remarkably well. PC User’s readership climbed from 281,000 to 313,000 while APC went up from 275,000 to 280,000. PC Authority went up from 154,000 to 158,000, and PC Powerplay up from 111,000 to 115,000. Netguide was the only tech title to record a fall, dipping from 106,000 to 99,000. For even more analysis, check out last year’s results to compare.
Some good news to end on.
Whilst there is a lot of attention and focus right now on the recession and how it will impact IT spending, I am sure the Wednesday’s news that PC Magazine will close its print edition to go 100 per cent online did not go unnoticed. I would imagine this decision will have many asking themselves the question “if PC Magazine can’t sustain itself, who can?”
It is a trend that we have seen in Australia with PC World doing the same thing some months back.
So, is this a shock or simply a result of market forces?
Having spent nine good years myself at Yellow Pages through the late 80s to the mid 90s, there was a belief then that the print directory would disappear. It didn’t happen and the book is still going strong and has a place in most homes sitting underneath the phone. But of course, online consumption is powering ahead and at some stage I am sure it will all go online.
But in light of PC Magazine’s decision, is this going to be a watershed moment for the PC and technology magazine industry?
Arguably, PC Magazine has been the world’s number one PC publication for much of its history, so this decision will make many other publishers take note and consider their strategies.
Personally, I think online is not a problem and in fact opens new opportunities for us and our clients: deadline cycles change, faster news cycles, more opportunity for video, for reader comments and so on. Also, much easier to track and monitor stories. Bring it on.
But with the global financial crisis and such a Goliath dropping its print edition, it’s hard not to imagine it won’t have some kind of knock-on effect. Let’s hope not. Long live technology magazines, if not in print, online.
I’m going to paint a bit of a picture and I’d like to see if you can determine the common thread between the following:
A typical day for me:
– Waking up to my ipod as an alarm clock
– Downloading and listening to podcasts on my commute
– Spordically checking blackberry while on the bus
– Scouring my Google Reader for news, alerts, trends
– Conducting daily business including conference calls, blogging (on TechPR Nibbles and a personal blog), Twitter-ing, e-mailing, etc.
The common thread? It’s all D.I.G.I.T.A.L
Which leads me to think about how much information we consume each day. We’ve all heard the statistics from way back when that noted how much our brains can process every day, hour, minute, etc. But can you imagine what that stat would look like now compared to two decades ago? We are, completely, totally immersed in digital consumption. Can we ever get too full?
I love having each of my days filled with technology. Yet, I’ll admit, there are some days I just want to come home and rest my eyes and not stare at a screen. (It is during these moments that I remember how nice it is to pick up a book and turn pages!) Nevertheless, I don’t think I’ve ever been so informed as I am now. Yes, as a member of Gen Y, I’ve grown up in a digital atmosphere of early adopters and trend-loving peers. But our world is accelerating at such a rapid pace, we Gen Y’ers are definitely not alone.
I consider a large part of my job to be consumption. Yes, I have a lot of producing to do, too. Don’t get me wrong- I love both parts. The Digital World, if you will, allows me to be immersed, 24/7 in news, opinions, reviews, trends, events and beyond and it’s done in a variety of outlets. Yes, I still love to read Real Simple & BusinessWeek when I’m on flights or sitting in a doctor’s office- you can’t beat the glossy pages, let’s be honest. Yet, it goes without saying that technology allows us to do our jobs better and to succeed. It allows us to reach for knowledge at a more rapid pace and to utilize it to the best of our ability.
Did I ever see myself working in Tech PR originally and loving all things digital? No. But it’s introduced me to a world beyond my normal interests because our clients are innovators and influencers. They inspire and they create. So, while some days we may feel too bombarded by digital devices, social media and the likes, when you take advantage of it- the consumption can truly be…delicious.
The hot topic at the moment is the uncertain economic environment – something that is rearing its head in all industries and all walks off life today. As I have mentioned previously, I am keen to explore over time what impact this changing landscape will have on the PR industry next year.
As PR/ comms. budgets are typically the first to get stripped in organisations, will we see PR evaluation and measurement become an even more crucial tool for reporting in this uncertain economic time? Will we increasingly use it as a means for us, as PR professionals, to justify our worth?
And as Graham White, MD of Ogilvy PR company, Howorth, and Tech PR Nibbles blogger put it nicely: “More than ever we need to be accountable and in a recession, PR has to be part of the effectiveness mindset.”
I’ll be interested to see if the big agencies create, brand, package and sell PR measurement methodologies unique to their businesses and to their clients. If PR agencies are not already using PR measurement as a fundamental tool for evaluation and follow-through on client campaigns and projects, surely it is something they will look to in the coming year.
Despite the importance of PR measurement in the uncertain time, I would have to agree with many wise people before my time that historically, PR measurement has been (and still is) elusive. The complexities of measuring PR are never black and white.
I am interested in your take on this topic? Will we iron out the problems we had historically had with PR measurement? Will evaluation become second nature for PR professionals in their daily work (if it isn’t already)? Will PR take a hit or rise in the economic downturn?
PRWeek is turning 10 in the US and I was asked to write a brief post for their blog. You can find it here. Below the ”longer”, original version.
Happy birthday, PRWeek!
I first arrived at Silicon Valley 10 years ago, almost to the day. Most people were still using Altavista and Netscape. The word “social” was rarely used, and never before “media” or “networks”. But at every Starbucks – from Santa Cruz to Pleasanton — everyone was talking about the next big thing. Everybody had a business plan. Everyone was able to “get funding.” Companies were changing their names, often adding a .com to the brand so their valuations could go up. Apple was launching the iMacs, then the iPod. It was “boom” time. Things were crazy. I had just arrived from Italy and my country had never seen such madness, at least not since the Renaissance! (we would a few years later, with the World Cup in 2006.)
Most of the PR professionals I knew left their “boring” corporate or agency jobs to join a dotcom. The mirage, the hollow promise of becoming an instant millionaire was just too tempting to turn down. I was new to this market, loved my job, and was not interested in putting it at risk. And then, the bubble burst. And were in the middle of it. People who a few months earlier had left to get rich were calling me to get their jobs back.
What did we all learn? The strategic importance of PR during a downturn. It can help companies gain market share and end up much stronger than before. From an agency perspective, obsessive client service and compulsive focus on your talent base – all these things helped us get through that difficult time. And they’ll help us again.
And at every Starbucks now, I still hear about innovation, about the next big thing. The difference is that now I’ll tweet about it before draining my coffee cup.
With much uncertainty and chatter on how the economic crisis will impact the technology sector in 2009, I thought now would be a good time to share some thoughts and seek other’s opinions.
In Australia, the panic button has not been hit, but keen to get a sense from our global friends on the mood elsewhere.
If history is a measure on what may happen, those hardest hit in times like this have tended to be the hardware and software vendors, especially the consumer sector. But on the flip side, other segments like the IT services industry have done ok and continue to enjoy growth with cost conscious CIOs keen to outsource to third parties to save on their dwindling budgets.
Gartner has just released its top 10 strategic technologies for 2009 (not sure if this list was produced before the latest melt down), but nonetheless it would indicate that for some software categories it may not all be doom and gloom. If there is direct business value and associated cost savings that bodes well. If there isn’t, then trouble looms. But that should be the case at any time regardless of a recession.
Personally, I still think some of these technologies may still be a low priority if the funds start to dry up. What do you think?
For ease of use here is Gartner’s 2009 crystal ball:
Incredibly, Green IT was number one last year. At a time when the environment needs all the protection it can get, this forecast is a tad disappointing. Other technologies that have dropped back in priority include unified communications, which was number two last year.
However, an analyst here in Australia, Bruce McCabe, at S2 Intelligence disagrees with Gartner. In an interview with ZDNet Australia he says everyone is still very focused on power consumption in IT hardware and there is no question that green IT has continued to move up the list of priorities.
With much commentary to come on just how the technology sector will weather the economic downturn, many of our clients will be adjusting their tactics and strategies for 2009 and into 2010.
Is there going to be a major slowdown in technology spending, or will organisations still take advantage of the benefits that technology can and does represent?
In this Ogilvy PR video nibble, Genevieve Haldeman, Vice President of Corporate Communications at Symantec, speaks about how important metrics and measurement are in PR and how she uses them to make smart and strategic decisions on priorities and allocation of resources.
Today, watch 60 seconds with Genevieve Haldeman, VP of Corporate Communications at Symantec, on how to get into tech PR.
With this video that portrays my good friend and colleague Michael Law, MD of Ogilvy PR California, I am inaugurating a vlog about tech PR and beyond. They are just video nibbles that I hope you find fun and interesting.