I’m going to paint a bit of a picture and I’d like to see if you can determine the common thread between the following:
A typical day for me:
- Waking up to my ipod as an alarm clock
- Downloading and listening to podcasts on my commute
- Spordically checking blackberry while on the bus
- Scouring my Google Reader for news, alerts, trends
- Conducting daily business including conference calls, blogging (on TechPR Nibbles and a personal blog), Twitter-ing, e-mailing, etc.
The common thread? It’s all D.I.G.I.T.A.L
Which leads me to think about how much information we consume each day. We’ve all heard the statistics from way back when that noted how much our brains can process every day, hour, minute, etc. But can you imagine what that stat would look like now compared to two decades ago? We are, completely, totally immersed in digital consumption. Can we ever get too full?
I love having each of my days filled with technology. Yet, I’ll admit, there are some days I just want to come home and rest my eyes and not stare at a screen. (It is during these moments that I remember how nice it is to pick up a book and turn pages!) Nevertheless, I don’t think I’ve ever been so informed as I am now. Yes, as a member of Gen Y, I’ve grown up in a digital atmosphere of early adopters and trend-loving peers. But our world is accelerating at such a rapid pace, we Gen Y’ers are definitely not alone.
I consider a large part of my job to be consumption. Yes, I have a lot of producing to do, too. Don’t get me wrong- I love both parts. The Digital World, if you will, allows me to be immersed, 24/7 in news, opinions, reviews, trends, events and beyond and it’s done in a variety of outlets. Yes, I still love to read Real Simple & BusinessWeek when I’m on flights or sitting in a doctor’s office- you can’t beat the glossy pages, let’s be honest. Yet, it goes without saying that technology allows us to do our jobs better and to succeed. It allows us to reach for knowledge at a more rapid pace and to utilize it to the best of our ability.
Did I ever see myself working in Tech PR originally and loving all things digital? No. But it’s introduced me to a world beyond my normal interests because our clients are innovators and influencers. They inspire and they create. So, while some days we may feel too bombarded by digital devices, social media and the likes, when you take advantage of it- the consumption can truly be…delicious.
The hot topic at the moment is the uncertain economic environment - something that is rearing its head in all industries and all walks off life today. As I have mentioned previously, I am keen to explore over time what impact this changing landscape will have on the PR industry next year.
As PR/ comms. budgets are typically the first to get stripped in organisations, will we see PR evaluation and measurement become an even more crucial tool for reporting in this uncertain economic time? Will we increasingly use it as a means for us, as PR professionals, to justify our worth?
And as Graham White, MD of Ogilvy PR company, Howorth, and Tech PR Nibbles blogger put it nicely: “More than ever we need to be accountable and in a recession, PR has to be part of the effectiveness mindset.”
I’ll be interested to see if the big agencies create, brand, package and sell PR measurement methodologies unique to their businesses and to their clients. If PR agencies are not already using PR measurement as a fundamental tool for evaluation and follow-through on client campaigns and projects, surely it is something they will look to in the coming year.
Despite the importance of PR measurement in the uncertain time, I would have to agree with many wise people before my time that historically, PR measurement has been (and still is) elusive. The complexities of measuring PR are never black and white.
I am interested in your take on this topic? Will we iron out the problems we had historically had with PR measurement? Will evaluation become second nature for PR professionals in their daily work (if it isn’t already)? Will PR take a hit or rise in the economic downturn?
PRWeek is turning 10 in the US and I was asked to write a brief post for their blog. You can find it here. Below the ”longer”, original version.
Happy birthday, PRWeek!
I first arrived at Silicon Valley 10 years ago, almost to the day. Most people were still using Altavista and Netscape. The word “social” was rarely used, and never before “media” or “networks”. But at every Starbucks - from Santa Cruz to Pleasanton — everyone was talking about the next big thing. Everybody had a business plan. Everyone was able to “get funding.” Companies were changing their names, often adding a .com to the brand so their valuations could go up. Apple was launching the iMacs, then the iPod. It was “boom” time. Things were crazy. I had just arrived from Italy and my country had never seen such madness, at least not since the Renaissance! (we would a few years later, with the World Cup in 2006.)
Most of the PR professionals I knew left their “boring” corporate or agency jobs to join a dotcom. The mirage, the hollow promise of becoming an instant millionaire was just too tempting to turn down. I was new to this market, loved my job, and was not interested in putting it at risk. And then, the bubble burst. And were in the middle of it. People who a few months earlier had left to get rich were calling me to get their jobs back.
What did we all learn? The strategic importance of PR during a downturn. It can help companies gain market share and end up much stronger than before. From an agency perspective, obsessive client service and compulsive focus on your talent base - all these things helped us get through that difficult time. And they’ll help us again.
And at every Starbucks now, I still hear about innovation, about the next big thing. The difference is that now I’ll tweet about it before draining my coffee cup.
With much uncertainty and chatter on how the economic crisis will impact the technology sector in 2009, I thought now would be a good time to share some thoughts and seek other’s opinions.
In Australia, the panic button has not been hit, but keen to get a sense from our global friends on the mood elsewhere.
If history is a measure on what may happen, those hardest hit in times like this have tended to be the hardware and software vendors, especially the consumer sector. But on the flip side, other segments like the IT services industry have done ok and continue to enjoy growth with cost conscious CIOs keen to outsource to third parties to save on their dwindling budgets.
Gartner has just released its top 10 strategic technologies for 2009 (not sure if this list was produced before the latest melt down), but nonetheless it would indicate that for some software categories it may not all be doom and gloom. If there is direct business value and associated cost savings that bodes well. If there isn’t, then trouble looms. But that should be the case at any time regardless of a recession.
Personally, I still think some of these technologies may still be a low priority if the funds start to dry up. What do you think?
For ease of use here is Gartner’s 2009 crystal ball:
Incredibly, Green IT was number one last year. At a time when the environment needs all the protection it can get, this forecast is a tad disappointing. Other technologies that have dropped back in priority include unified communications, which was number two last year.
However, an analyst here in Australia, Bruce McCabe, at S2 Intelligence disagrees with Gartner. In an interview with ZDNet Australia he says everyone is still very focused on power consumption in IT hardware and there is no question that green IT has continued to move up the list of priorities.
With much commentary to come on just how the technology sector will weather the economic downturn, many of our clients will be adjusting their tactics and strategies for 2009 and into 2010.
Is there going to be a major slowdown in technology spending, or will organisations still take advantage of the benefits that technology can and does represent?
Today, watch 60 seconds with Genevieve Haldeman, VP of Corporate Communications at Symantec, on how to get into tech PR.
With this video that portrays my good friend and colleague Michael Law, MD of Ogilvy PR California, I am inaugurating a vlog about tech PR and beyond. They are just video nibbles that I hope you find fun and interesting.
I have mentioned the benefits of using social bookmarking sites before but I think it’s beneficial to mention it again - mainly people seem to be more receptive to using online Web 2.0 tools these days. And more and more, we are seeing people use these tools in a professional sense.
For example, PR practitioners and journalists in Australia are now frequenting Twitter as part of their daily grind. Journalists are using Twitter to put a shout out for spokespeople for stories they are writing. PR practitioners are shouting out news announcements and interview opportunities in a bid to get media interest.
I’m a great fan of Digg. For those newbies out there, a ‘digg’ is similar to a favourite.
The content on Digg is submitted by the consumer and is voted on by other consumers. The more ‘diggs’ you get on content that you have uploaded, the higher up it climbs in the Digg ranks. If you’re content is absolutely fabulous and many people are ‘digging’ it, it can even be promoted to the front site page for millions of site visitors to see.
Digg is a fantastic example and proof point of a successful online community!
Leveraging these sites as a PR professional or a journalist
If you receive a fantastic piece of online media coverage for a client of yours, you can upload it to Digg. You will then be asked to submit the content along with a title, description and a tag that is suitable for the content.
What are the benefits? More journalists today are using social bookmarking sites to research specific categories. And It’s a tool you can use to try and generate additional media coverage for a client.
If you aren’t already doing so, I would suggest that you join Digg. Upload your published online content to the site. By submitting stories here you are extending your reach to a truly global audience. You can even build a cult following in Digg - those that will get to know and love your stories, read them and share them on with others.
Bloggers are using Digg as part of their daily beat as well. Increasingly, we are seeing instances of where bloggers or journalists pick up others news stories from Digg and reference it in their blogs - increasing the popularity of the story and the site origination.
I encourage you all to set up a Digg account and start experimenting. I’d love to hear your thoughts on social bookmarking sites? Can it really work to leverage stories? Can you really generate additional media coverage by submitting content to the site?
Enterprise technology PR professionals, stop your whining and start your engines. So you think the media and blogging worlds are only interested in your brand story if it is centered around a CE gadget running on 3G, delivering cloud applications and fueled by solar cells. Not so!
The b2b tech PR community breathed a palpable sigh of relief this morning (over coffee) in seeing William M. Bulkeley’s half page WSJ print (yes that medium) story on Cutting Tech’s Energy Bill; Computer Makers See Profits in Retooling Clients’ Data Centers.
Just what should we take from this? A perfect storm of questions more business journalists should be asking like:
a. Where is enterprise IT growth coming from? Data centers, Virtualization, Storage – you betcha, and more.
b. How is the corporate world impacted by energy costs and how will pain on the bottom line drive adoption of power-savings technologies?
c. Should more corporations be publicly reporting on their plans to curb electricity consumption?
Clearly, interest in speaking to ‘green for dollars-sake’ has not ebbed. As b2b tech PR professionals, it’s our job more than ever to think broadly about the constituencies who have an interest in these issues. Listen to them and engage with them as appropriate.
What do you see as the great untold b2b stories today? What companies are doing a good job in your view of making their enterprise technology stories relevant to broader social, environmental and economic trends? We want to hear from you!
Disclaimer: Ogilvy advertising works with IBM.
This may be a slightly controversial post with many different opinions floating around. Let me know what you think and whether this is a global trend.
Nick Davies, an investigative journalist of 30 years’ standing who works mainly for England’s Guardian newspaper, has put the spotlight rather savagely on his own industry and questioned what he sees as a deeply disturbing decline in journalistic standards. He also cites PR as a contributor. These assertions were recently aired in a TV interview in Australia on the ABC.
Davies says that journalistic standards are declining the world over as cost cutting and government pressures take toll on the industry. In his book, Flat Earth News, which focuses mainly on the state of UK quality newspapers, he argues that the combination of manipulation by government and the PR industry on a media industry under endless cost-cutting pressures and an expanding workload is a pattern repeated the world over. An irony of timing with big staff cuts just announced at Australia’s oldest newspaper group, Fairfax Media.
In the interview Davies says, “Big corporations have taken over newspapers, which used to be owned by small family firms, and injected the logic of commercialism into newsrooms and that logic has overwhelmed the logic of journalism.
“The big structural sign of that is that all across the developed world these new corporate owners of the newsrooms have cut editorial staff at the same time as they’ve increased the output of those staff. And the result of that is, crudely put… in the UK we did a big calculation on this, your average Fleet Street reporter now has only a third of the time to spend on each story that he or she used to have 20 years ago. If you take away time from reporters, you are taking away their most important working asset. So they can’t do their jobs properly any more.
“In this commercialised world, you have journalists who instead of being active gatherers of news - going out and finding stories and making contacts and doing funny old-fashioned things like checking facts, they’ve become instead passive processors of second-hand information, stuff that come up on the wire Reuters or AP, stuff that comes from the PR industry. And they churn it out. I use this word “churnalism” instead of journalism.”
Davies clearly feels journalists are led along, particularly by the PR industry. His examples are not so much in the technology sector, although he does talk about the millennium bug, but more mainstream. He also notes a pattern of many journalists who have lost their job moving across to PR.
Davies says the impact of electronic technology is very complex on this whole problem.
Whilst he admits journalists can do more research from the desktop and stories remain online permanently, the second implication is that they’ve lost their deadlines. He says the pressure is immense, always there five minutes ahead of your nose every day. Not only that, but journalists now have to write the story, do an audio version, a vodcast, a podcast, and so it goes on. The end result is the quality of the work is going down even though the amount and the variation of the product is increasing.
And his thoughts on bloggers is also quite depressing.
“I don’t agree with the view that we will be saved by the operation of citizen journalists and bloggers…..an awful lot of what bloggers put out is false, is crazy ideas and crazy facts, to the extent that bloggers have reliable information very often that’s because they’re feeding off the small extent to which the mainstream media are coming up with reliable information. If the mainstream is going to carry on getting weaker, as I fear, then the proportion of reliable information which the bloggers come up with will also decline,” he says.
And his prognosis for TV and radio is no different. “It’s in the same kind of mess that the print media are in. There’s no difference, I’m afraid, because news is expensive and unless we find a new financial model we won’t be able to deliver it and I don’t quite see where that new financial model is coming from and I don’t know any media proprietor who can see it either. They’re all very worried.”
Personally, whilst there are some points in this article that I concur with, I think the accusation of PR being a big contributor to the quality of journalism is a bit of a stretch. Like many industries in this modern era, publishers have to change their business models and this will impact their operations. This is changing the way in which journalists spend their working day. But technology can also help and I don’t think Davies looks at that side much either in this interview. I haven’t read the book, but my hunch is that it will be overlooked.
I think the technology press are adapting well, blending online and print, or dropping print and going totally online. We have seen the size of editorial teams decline and technology journalists are getting younger. But the young ones seem very adaptable, taking content for print, shooting a video and posting fast. Many of them are also generalists rather than specialists. But despite those circumstances, they are smart, savvy people and it is no different trying to get a story up with them now than it was three years ago. In fact, with some smaller books due to the decline in advertising spend, in many instances it is getting harder.
I read a really interesting article on the emerging social media trend of ‘dark marketing’ which takes a very much ‘covert’ approach. It provides examples of companies that have implemented stealth tactics in order to reach and sway influencers and potential influencers without engaging them directly with a brand.
Dark Marketing was defined as “…discretely sponsored online and real world entertainment intended to reach hipster audiences that would ordinarily shun corporate shilling” by Tom Edwards in this article.
In order to give a balanced account of this marketing approach, I have provided a couple of positive and negative examples. Sony recently launched a ‘Fake Tourist’ campaign in which it seeded Sony camera users in a central location and asked them to engage with people to take their picture with the desired goal to lead to a ‘pseudo-pitch’ around the product. This approach faced widespread criticism as it was considered a sly tactic to try and drive up sales of Sony’s latest camera product.
Another example is Vespa in the U.S. (which isn’t listed in this particular article I am referring to). Vespa actually hired attractive models to ride around on its scooters and up to bystanders in order to lure them, with their looks, into asking for their phone number. At this point, the Vespa driver would hand out a phone number and ride off (kind of like what you would expect to see in a movie). The catch? When the bystanders called the number, they were actually directly connected to a Vespa dealership!
Don’t be disillusioned. There are examples of this sort of activity that can work – but importantly, the activity needs to be ‘smart’ and cannot offend consumers.
An example used in the article of where this stealth tactic has worked is McDonalds and its recent ‘Lost Ring’ campaign. The Lost Ring was a virtual reality viral game targeted at youth and aimed at subtly promoting the McDonald’s brand and its partnership with the Olympics. It was in fact so discrete that it was almost (and still is) impossible to attribute this back to the McDonald’s brand. Not one single instance of a golden arch. The interesting thing here is that even post-campaign period – the site has a really simple survey mechanism to solicit feedback from site visitors – and still subtle in its branding.
Marketers are getting smarter – and so they must – especially if they (and we) want to be able to reach out to and make an impact on relevant brand influencers both online and offline.
I’d love to hear your thoughts on covert/ stealth marketing. Do you think it’s right/ wrong?
David Carlson: Social Media and Traditional PR