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Being a Denver Nuggets fan, I was recently reminded that Mark Cuban has said some off the wall things. Having said that, he often provides some very interesting and thought provoking ideas on the world of social media. His recent post in late May “Who Cares What People Write?” is a good example of the latter.
Cuban shares some interesting ideas around “Outties” (content creators that fit into professional “Outties” as well as amateur “Outties”) and “Innies” (who are “passive consumers of web writings” or consumers who “read watch and listen to the professional “Outties” and ignore the amateur “Outties”"). The idea being that professional “Outties” are generally established, branded sites with strong/large readership and amateur “Outties” are people looking for an audience (commenters, retweeters, reposters, etc.) who are creating content to be discovered. Read his post for the full scoop and he closes with a pretty interesting wrap up of the concept…
The moral of the story is that on the internet, volume is not engagement . Traffic is not reach. When you see things written about a person, place or thing you care about, whether its positive or negative, take a very deep breath before thinking that the story means anything to anyone but you.
It was also a concept expanded on by the Progress & Freedom Foundation’s Senior Fellow and Director, Center of Digital Media Freedom Adam D. Thierer. Adam’s blog does a nice job of framing Cuban’s thoughts and adding some additional parallels to them around Power Laws as well as Chris Anderson’s Long Tail theory.
I think the one area that is not captured in either blog is the importance of recognizing the conversation that is happening — whether they are driven by the professional or amateur “Outties.” While I agree with Cuban that volume is not engagement and traffic is not reach, but I also believe that all comments, re-posts, link backs, tweets/re-tweets, blogs expanding on a topic or theme, etc. (like this one) are part of the conversation that is taking place. The collective conversation is the piece that matters for brands.
A simplified example of this would be to search for your brand on Twitter and see what’s being said. One person with 15 followers may be saying something that may be able to be dismissed, but if 10, 20 or 50 people with 15 followers each are saying something, after you take your deep breadth, it may be worth taking a closer look and joining the conversation.
The role of communications is indeed changing and how we think about creating or sharing a message is something that needs to be considered. I think this is one of the key reasons companies are starting to act more like publishers or content providers — to ensure anyone (either professional or amateur) can participate in their story, share it and share their perspectives on it.
Regardless of which outtie you are thinking of or the innie you are trying to reach, always consider the importance of helping foster conversation through your communications initaitives.
A few months ago I had a chance to check out a book of Banksy’s art. At least for me, I consider it art, others may consider some of the work graffiti or vandalism, but that’s a different discussion.
In the book I was flipping through there is a quote from Banksy stating, “Any advertisement in public space that gives you no choice whether you see it or not is yours, it belongs to you. It’s yours to take, re-arrange and re-use. Asking for permission is like asking to keep a rock someone just threw at your head.”
While very much focused on advertising – billboards, poster-boards, etc. – and brought to life by some of Banksy’s public works where the existing Ads were altered, I think it holds true to the online world of communications today as well.
More than ever, companies in the tech sector (and others) are acting as publishers and the sheer amount of vendor generated content in the form of blogs, videos, photos, slideshows, podcasts, etc. are almost unavoidable. Whether you are creating a video, shooting photos of an event or just publishing your latest white paper, its important to keep in mind that the minute you share it online - your message is now open to the world at large to ‘take, re-arrange and re-use.’ This is a trend we call Socialized Media and is permeating not only vendor Websites but industry publications as well.
In many cases the opportunity is present for someone to interpret, analyze and share opinions and perspectives on your content — so the concept of re-using or re-arranging may take many different forms. In short, the job of creating and sharing is the first step, the ongoing conversation and engagement around the content is what becomes even more important for you to be a part of. Have you thought through what you’d do if / when a competitor responds publicly to your content or a mashup being created of your content or are you even prepared to track and monitor that conversation?
In many cases, how you respond or don’t may say as much about your brand as the original content itself.
To use Banksy’s words, in the evolving world of communications, there is a fine line between throwing rocks at someone and throwing a rock WITH someone - so they realate to and become part of sharing your message.
Let me start by saying, I’m a big fan of RSS readers, etc. thanks to their very tangible benefits. My iGoogle page is still the first site I go to when I get online everyday and I’ve started using TheDailyInfluence as well (this is an Ogilvy PR Reader we created with NetVibes and is a good site to consider if you want to jump start an RSS Reader).
Earlier this month, Mashable posted a story on RSS readers and their possible decline, but the poll at the end of the story showed that more than 70% of respondents still use some form of reader daily (as of May 27th). Only 1% use something else, 5% never use a reader and 16% use it less than they used to.
The one thing I’d pose and recommend for my peers and colleagues in the industry is to not live and die by your reader and set some personal ground rules. Early on I found myself so reliant on the convenience of the site that I stopped visiting the main pages of the publications I enjoyed reading. RSS readers are certainly addictive thanks to their efficiency, ease of use, how comprehensive they have become, how flexible the platforms are and lets just say how flat out convenient it is to get the news from the sources I really care about (or the topics I care most about) on one screen at one time.
But, they don’t replace the good old fashioned need to visit a website. I’ve seen quite a few PR professionals fall into the trap of just relying on their RSS reader and don’t spend the time learning about the publications, sites and, dare I say, hard-copy issues that are critical to their clients.
There is still a lot of value in spending time reading publication sites and blogs and bouncing around from section to section. Not only do you learn about news, trends and discussions that are outside of your specific areas of interest, but often times you find something you wouldn’t normally expect to see that is relevant to your interests — maybe a new section or a new feature added to the site or a new contributor or just an interesting story you wouldn’t have read otherwise.
I found myself so reliant I created three personal rules of using my RSS reader that I thought I’d share:
1- Keep my RSS Reader open all day, but only check it 3 times per day max. (Morning, Lunch, Evening)
2- Visit at least 5 news sites directly per day
3- Read at least 3 unusual stories or new sections per day
Happy RSS Reading and let me know what works for you?
Last week I spoke at Santa Clara University about the changes in the media industry and the impact these have on PR. It was my opportunity to speak about Tech PR, Social Media, “Socialized Media”, Visual Storytelling and of course about Content, and the key role it plays – has always played – in everything we do.
Here is a link to a great blog post on the event.
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