In today’s changing media landscape, many of us are looking for ways to make waves. Surveys can be a great way to accomplish that. I have done a few surveys in the past, but recently it seems that colleagues of mine are doing more of these and looking for guidance, so I thought I would share some best practices for developing and promoting surveys.
1. Select a topic that is not self-serving. For example, if you’re a b2b company with little brand recognition, pick a topic that a broader audience would be interested in, rather than one that answers questions about how well-known your product or solution is within your industry.
2. Write the headlines. I have found that one of the easiest ways to begin developing survey questions is to start backwards. Write a few sensational headlines that you would like to see and then work backwards to develop questions that will get you there.
3. Determine cost and 3rd party research firm. Depending on available time and resources, you may want to think through the type of survey you want to do. An Omnibus survey is an efficient, easy way to get quick results. On the other hand, if you have a bigger budget, you may want to consider an in-depth survey that polls a larger sample and takes a little bit longer. Regardless of the type of survey, you should use an independent 3rd party research firm.
4. Shop the final results around with a few select reporters early. While it seems like reporters are no longer doing exclusives these days, many reporters still like to see the information early before it’s released, particularly if they want to sift through raw data (which many of them will).
5. Ensure raw data and spokespersons are available. These are two key elements that reporters will ask for. They will want to see a full copy of the survey results (beyond what is in the press release), access to the 3rd party survey firm to validate the survey, and an expert from the company who can interpret the results.
Finally, when you and your team are ready to begin pitching the survey results, pitch, pitch, pitch! Think outside of your traditional reporters and expand your list to wires, bloggers, news services, etc. to ensure maximum reach and coverage.
There’s no doubt that 2009 was a year that (further) changed our job as PR professionals. As I’m sure you’ve heard a million times, it’s an all new, ever changing world and we need to learn, move and adapt quickly. But, in concrete terms, what does that mean?
From my point of view (mostly from the agency side) I thought I’d list out the priorities for a tech PR practitioner in 2010. I think they stand for both experienced professionals and people just getting into PR.
One thing is for sure: our job is indeed getting more and more complex, challenging, and fascinating. All three qualities that have kept me in the same business for so many years.
1. Becoming a Content Creator. Technologies and the media environment are making it possible for companies to reach out to their stakeholders directly. PR must lead content creation. Cisco has done that very well for quite some time now, with News@Cisco. IBM is now following with the recent hire of Steve Hamm. I am sure many others will follow. A content strategy is pivotal in any good public relations plan.
2. Telling Stories Visually. As PR professionals we need to become better visual storytellers. Read The Back of the Napkin for inspiration – you can get the new companion workbook to put Roam’s principles into practice on Amazon. Perfect way to start the new year!
3. Learn how to use multimedia tools. Now that you’ve put Content and Visual Storytelling at the center, learn how to make news using all the multimedia tools available and how to develop and manage an editorial calendar (or hire people who do it well.) We will see more journalists getting in-house to do precisely this. Steve Hamm at IBM won’t be the only one.
4. Get a Room! I mean a media room. Nowadays it is so much easier to have a studio close to your executives or your clients so you can easily shoot video without taking away a lot of their time. This can be very handy in times of crisis where you want a quick response. In this post you can find specific suggestions on my favorite equipment.
5. Become a social media expert (if you are not one already.) Social Media is integrated in everything we do. PR professionals that are not at least proficient in Social Media, are going to be obsolete before the end of the year. So, don’t rely only on “experts”. Become an expert.
6. Think 360. Talking about integration, don’t stop at social media. Think about all the communication disciplines. Clients and companies face communication or reputation (or both) challenges. Rarely can something be solved by one communication discipline. PR, AR Marketing, IR, HR (Internal Communication), and in some instances Sales and Customer Service needs to work together in a more integrated way than ever before.
7. Develop new services and become more efficient. More for less is here to stay. Now that companies have learned (by necessity) to do and demand from their agency partners to get more for less, why would they go back to getting less for more? For agencies that means providing higher-value services and be more efficient in providing traditional support.
8. Identify the right measurement criteria for your needs. If #7 is true (and believe me, it is), ROI is going to be even more important than before. Flexible measurement solutions, that cost less than 10% of the total investment, will become critical for the success of a Corporate Communication department and for the agency.
9. Integrate your customers in your PR planning. As consumers are co-brand managers, really playing a major role in shaping global brands like Google, Apple and Ford, B2B companies need to work closely with their customers so they can become co-brand managers too. What they say, think or write about will affect your reputation and brand building. A hint? It’s not just about developing and pitching case studies.
10. Understand where influence begins and how it works. Too often I hear that PR is going to die (yawn) because social media is changing the media landscape so there is less and less traditional media. The reality is that PR is not only media relations. The big opportunity for PR professionals is to understand the new “influencer” landscape to a greater detail than before. Understand the ecosystem where your company or client belongs to, and how to engage those influencers and the people who influence them.
My best wishes to a wonderful 2010.
By that I mean, get a media room.
Nowadays it’s so much easier to have a studio near where your executives or your clients are so you can easily shoot video without taking away a lot of their time. In a time of crisis, this allows for a quick response.
In this post some suggestions on the equipment to buy:
At the Australian launch of Windows7 today, Microsoft has invited Twitter followers to take part, with the event being streamed live through Ustream.tv . These followers have the chance to engage directly with senior Microsoft executives, and during the Q&A session, every fourth question will come directly from the Twitter feed.
However, a number of journalists are not keen. First they would prefer questions only come from journalists at the event itself. Second, they’re worried the Twitter questions will be filtered and that only the easy ones will be answered. Third, they’re concerned it will take up too much time and give real journalists less opportunity to table their questions. But with only 140 characters and no follow up, it’s not likely to be a time consuming exercise.
One alternative suggestion put forward by a journalist is to run a Q&A by the likes of Slashdot and Digg, where questions are crowd sourced, than a top ten are posed to the interviewee and would better represent what the audience wants to know.
Either way, it will be interesting to see how it goes and the reaction. Twitter is now common place on TV with live studio audience shows using it to get questions in real time from viewers.
How many other PRs, particularly from the tech sector, are incorporating Twitter feeds like this into big events? What has the feedback been? Keen to hear what people think.
Last week I had the pleasure of representing Ogilvy PR at the Washington Business Journal’s event honoring the fifty fastest growing companies in the Washington, DC area.
While horrified to discover a concoction named the ‘Ogiltini‘ that the organizers had thoughtfully dreamed up, I was truly amazed - and pleased - to discover that the ‘fast 50′ generated $14.15 billion in 2008 revenue and some of them had average annual growth rates in excess of 100%. (Data center company DuPont Fabros Technology, the fastest of the fast, grew a ridiculous 328.44%)
As a long-time tech PR person my attention, naturally, was drawn to how technology companies fared. I expected to see a large number of government contractors on the list and, while I was right, I was surprised at the scale; the federal government was the primary customer of almost half the companies on the list (20 out of 50).
In fact, the dominance of companies selling some sort of technology product or service to the government was so overwhelming that no other industry had more than 3 companies represented on the entire list.
So what does this mean? Well, for starters the government is clearly open for business and companies with an IT services offering should be in a position to do particularly well.
But the government isn’t the only game in town. Companies like DuPont Fabros Technology, Apptix, Vocus, Blackboard and iCore may not address the same market but are all part of the broad technology community and proof that - along with the government-focused IT companies - while we may not be Silicon Valley, tech has home in DC as well.
The media and communications worlds may be in great turmoil and evolution respectively, but a few things remain the same. Media and PR pros both love lists. Lists bring order to things, allow analysts to analyze, and give a platform for brands to say, “see why you should love me”.
This year’s World’s Best Companies list from BusinessWeek ventures to teach our technology PR discipline a little bit more.
Here are a few lessons, some old some new, that jumped out at me.
A.T. Kearney says looking forward they see two important factors that are most likely to drive global economic performance - “leveraging technology and innovation to enhance productivity, and demographic shifts such as graying populations. “
The former bodes well for technology PR pros. Until then, long live the list!
Could a new social search service with a name synonymous with ‘earth pig‘ have implications for marketing and communications? I think so.
Aardvark let’s you ask questions anonymously and receive answers from individuals in your or your friends’ social networks who may have relevant expertise. The service is opt-in, anonymous and questions can be asked and received on the Web, through Twitter, email and so on. There’s a homepage where you set up a profile but the process takes seconds and you never have to go back.
I’ve used Aardvark over the past few weeks and it’s enabled me to tap into distributed expertise - from people several degrees of separation removed from me - quickly and easily. It works so well that I find myself using Aardvark over Google for knowledge discovery.
So what are the implications for marketing and communications? Here are some preliminary ideas:
- Internal Communications: It’s no secret that large enterprises have a problem with knowledge transfer and it’s no secret that social networking has been suggested as a possible solution. I think Aardvark is more realistic for connecting employees. Why? Because an Aardvark-like service could be implemented and used so easily.
o HR managers could log new employees into the system without those employees having to take any action. Job descriptions could be used to set up areas of expertise.
o Employees would use it because the system can be accessed from virtually any medium.
o Older employees not comfortable with traditional social networks? That’s fine; they can use the system perfectly well through email.
o Younger employees more comfortable with a Twitter interface or mobile app? That’s easy to implement too.
- Customer engagement: Imagine enrolling every new customer/user in an Aardvark-like service when you close the sale. Customers would immediately be plugged into a network of experts (other customers) with similar challenges or issues and with almost no effort on their part. Customers could be empowered to ask questions about products as well as issues relevant to their industry, job function etc. As the broker of the relationship vendors benefit from delivering another value-added service (at minimal cost). There’s also the potential opportunity for valuable data mining.
- Thought leadership and expert visibility: This is the one that’s really captured my attention. Currently Aardvark is anonymous and the system routes you to the best resource based on user profiles. What if users had the option of selecting to receive answers from identified experts affiliated with a company, product or service? How might this work?
o Users might opt in to direct their questions to qualified and identified experts to obtain answers that require a higher degree of credibility (medical questions for instance)
o Vendors, of course, would benefit from having a direct channel to promote their expertise and thought leadership.
o Taking it a step further, users could rate vendor responses. Top rated vendors on a topic would get the first crack at relevant questions, thereby incentivizing them to provide value each time.
Answer sites, social networks and the chaos that is Twitter address each of these ideas/opportunities in their own ways but somehow Aardvark, because of its filtering, its simplicity, and the fact that it eliminates the burden of creating original content for a destination site, seems much more attractive to me. What do you think?
Savvis has expanded its relationship with Ogilvy PR for global communications support, expanding a U.S. market relationship in place since October 2007.
Right about now, the Global Financial Crisis has probably hit most companies marketing budgets, with CEO’s tightening the belt on expenses as their revenue lines come down. Prudently these chief executives seek to bring costs into line with revenues.
A study by the Aberdeen Group, a Harte-Hanks company, found ‘82% of companies have reallocated their planned marketing spend for 2009 to varying degrees on account of the recession.’
The Aberdeen analyst continues with what would seem to be the bleeding obvious: ‘Companies need to ensure that they’re allocating their limited marketing funds in the most productive ways possible … In other cases, companies are actually investing more aggressively in various types of marketing programs, sensing an opportunity to capitalize on the grim economic headlines.’
So for PR managers across the globe this means that marketers are probably beating a direct path to their doorstep looking to leverage ‘free PR’ to augment their dwindling demand generation dollars. This is good news.
It’s good because like the Marines, PR comes to the rescue and to the forefront of marketers’ consciousness. It’s good because PR executed and managed correctly can do enormous good for awareness, consideration and preference. And finally it’s good because social media is the next black and PR as a discipline is primed and ready to take to this new vehicle with a vengeance.
Smart PR managers will be evaluating and prioritizing their core dollars and then looking to see how they can maximize and deliver results on the incremental dollars that some of the marketing folks will bring to the table. The even smarter ones will start to factor into their PR programs effectiveness metrics and will be able to provide a correlation between the campaign or program spend and execution and whatever pre-determined measures were agreed with the marketing folks. That then provides clear accountability and enables PR to talk the marketing talk and walk it at the same time.
Unlike traditional media, social media metrics provide a fantastic opportunity to highlight PR ROI, if done correctly. Linking back a PR-specific program to traffic, or eyeballs or community conversations can be easier (and cheaper) than the more traditional qual and quant analyses of print and broadcast media. There are powerful online tools that allow you to do this and even automate the reporting.
All in all, now is a great time to be in PR.
Wanted to follow up on a post last week by colleague Ray Rahmati focused on best practices for video content. The following online video styles were developed in conjunction with my fellow colleagues Rohit Bhargava and Emily Goligoski in support of some planning and idea generation we’ve been working on for clients.
There are several video style categories to consider when creating compelling videos for any brand. When developing an online video strategy, in most cases, a good model would be one that embraces a blend different video styles over time that matches your brand — as it helps you reach your audience in new and fresh ways.
Below are several categories, descriptions and an example or two of each style:
Needless to say, it is important to evaluate the views, comments and feedback to drive conversation and improve the quality and relevancy of videos moving forward.
Please feel free to weigh in on other video styles or if you have interesting examples of any of the above! I’m always looking out for new uses and good examples of successful content.
I’ll share more on posting best pactices, tagging, etc. soon.
Media Relations Myths