Ogilvy Public Relations Worldwide
Jul 03

Additional B2B Thoughts

Graham’s post on the decline in B2B blogging reminded me of this from Shel Holtz arguing, persuasively, that social media is ideally suited for B2B environments. Interestingly Holtz cites last year’s bullish Forrester report while Graham cites this year’s more downcast findings.

I agree with much of what Graham writes and suspect the recent findings are illustrative of the fact that we’re still very much in an evolutionary phase. As people jump on the social media bandwagon there’s bound to be a great deal of disappointment. Furthermore, when professionals are asked to add content creation to their ever-expanding list of job responsibilities there’s bound to be some push back or, after a quick burst, an inevitable decline in the level of activity.

I wonder if part of the problem some companies experience with blogging is that they are asking, or expecting, to much. There’s tremendous pressure for every business (in virtually every industry) to establish itself as a thought leader. I suspect that most blogs are launched as thought leadership platforms, thereby resulting in pressure on the bloggers themselves to write something new and exciting with every keystroke.

I’ve believed for a long time that this is the reason some PR blogs are unreadable. Setting aside the inexcusably poor writing, many feel the need to establish thought leadership by writing – at great length and in a constant loop – about how social media is reinventing public relations. This leads to a constant recycling of ideas which is masked (poorly) by a mixture of breathless hyperbole, impenetrable linguistic complexity and the forceful declaration of the painfully obvious.

To me, and I think the examples Holtz provides dovetail with this, a B2B blog is an opportunity for a company to reveal itself to its potential customers, partners and employees. I’m reminded of David Ogilvy’s recommendation to clients in “Confessions of an Advertising Man.” When evaluating agencies: “find out if you like them; the relationship between client and agency has to be an intimate one, and it can be hell if personal chemistry is sour.”

A B2B blog, I feel, is ideal– especially in the service sector – for providing a window to customers (and others) that will help them determine whether or not the authors are people they want to do business with. A B2B blog can reveal how a company and its employees think, their personalities, their approach to considering issues, knowledge of certain spaces and so on. With this in mind it strikes me that it’s as legitimate (and as valuable) to write about experiences with the Nintendo Wii (as this EDS blogger does), as it is to come up with, and share, a new idea.

One final point, I’m not sure Forrester’s recent findings are really all that negative. After all, if 53% of respondents spurned blogging that suggests 47% embraced it. How many embraced blogging ten years ago? From that perspective 47% looks pretty good.

Ogilvy Public Relations Worldwide