While I largely agree with the points Tom Foremski makes, I do have two quibbles.
First: the notion that “PR firms cannot claim to know anything about new/social media if they aren’t using it themselves.”
There’s no question in my mind that direct experience is tremendously valuable, however it seems to me that there is plenty of evidence to support the notion that, in any endeavor, outside perspectives can provide unique, valuable insight and trenchant analysis.
I think the tendency of some in the blogosphere to critique the MSM without having experience or training as reporters is a great example of this. Their critique is no less true and no less valid for their lack of experience in investigative reporting.
There’s also plenty of evidence, I think, to support the notion that an overly insider perspective can negatively distort and bias opinions. That’s how we get market bubbles. On balance direct experience is better than no experience, but I don’t think it’s an absolute.
Second: the notion that many PR firms only post “after meetings about what they will blog about.” This strikes me as somewhat apocryphal. It’s certainly not true in our case.
One final point, I do think most publicists struggle to blog – I know I do. I’m not entirely sure why but I think it may have something to do with the nature of our profession. We can’t blog about day-to-day work because it’s all supposed to be privileged – until its not – and then the focus should be on the client. It can be difficult to make the time, and the head space, to find other sources of material.
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Ogilvy MediaXchange: From Hack to Flak